Please allow 5-7 business days for processing before your order ships.
SHIPPING AND DELIVERY
You will receive your tracking information as soon as your order ships.
How long does it take to ship my order?
Please allow 5-7 business days for processing prior to shipment. Theforgivenessfoundation orders are processed Monday-Friday (excluding holidays). We reserve the right to hold and confirm an order if we believe there is an indication of inaccurate/missing information.
When will I receive my tracking number?
You will receive an email that includes your tracking information the moment your order has shipped.
How do I track my order?
Once your order ships, you’ll receive an email that includes your tracking number along with a link to an order detail page. Just click the link in your confirmation to view the current status of your shipment. You may also check the status of your order at any time by simply logging into your Theforgivenessfoundation account.
What are Theforgivenessfoundation’s shipping methods?
Theforgivenessfoundation orders are shipped via UPS Ground or USPS Priority Mail services. Orders shipping to APO/FPO addresses will be sent via USPS Military Mail.
Does Theforgivenessfoundation offer free shipping?
Currently, all orders with a subtotal over $99 will receive free shipping. For orders subtotaling below $99, a $9.95 shipping fee applies.
Does Theforgivenessfoundation offer expedited shipping?
We do not offer expedited shipping at this time.
Does Theforgivenessfoundation offer international shipping?
We do not offer international shipping and are also unable to ship to US territories.
Can I use a freight forwarder?
Yes, however, Theforgivenessfoundation will not be held accountable for any damage, defect, material difference or loss that arises to product(s) once the shipment is accepted by the freight forwarder.
Theforgivenessfoundation insists that you as the customer should refuse any goods that are damaged and should instruct freight forwarders to do the same. Additionally, any item(s) missing after being received by you or the freight forwarder will be your responsibility.
What do I do if my shipment has been lost, arrives damaged, or is missing items?
Lost shipments: Theforgivenessfoundation will file a claim if the tracking information for your shipment is marked delivered and you are reporting to us that you have not received it. Before contacting us to file a claim, please check all exterior doors and other locations where the package could be, including the porch, back patio, garage, and any area out of potential weather hazards. Additionally, please check with members of your household and/or any neighbors who might have retrieved the package.
Damaged or missing items: Theforgivenessfoundation may initiate an investigation for your damaged shipment or a shipment with missing items. We ask that you keep the packing as it may be necessary for inspection by the shipping carrier.
Please note: When submitting an order, you are agreeing to the terms and conditions of the website. We kindly ask to allow the allotted time necessary for the completion of the shipping carrier's investigation. Additionally, please monitor your email and respond in a timely manner to any communications from Theforgivenessfoundation or the carrier.
All claims are handled through the shipping carrier, but Theforgivenessfoundation will assist customers with these claims on their behalf. Once the shipping carrier has marked your shipment as delivered, you have 5 business days from the carrier delivery day to contact us to begin an investigation.
Does Theforgivenessfoundation offer in-store pickup?
We do not offer in-store pickup at this time.